Charing Cross Flowers Terms & Conditions for Online Delivery

Introduction

Welcome to Charing Cross Flowers. These Terms & Conditions govern your use of our website and the purchase of flower products and delivery services from our online store. Please read these terms carefully before placing an order, as they form a legally binding agreement between you and Charing Cross Flowers. These terms apply to all customers based in Charing Cross and the surrounding areas using our online flower delivery service.

Definitions

In these Terms & Conditions, 'we', 'us', and 'our' refer to Charing Cross Flowers, while 'you' and 'your' refer to the customer placing orders via our website. The term 'goods' refers to any floral arrangements, products, or services ordered from us.

Our Online Flower Delivery Service in Charing Cross

Charing Cross Flowers offers a convenient online flower delivery service throughout Charing Cross and the neighbouring districts. Our services are intended for customers seeking high-quality floral arrangements for various occasions, delivered directly to homes, offices, and venues within this locality.

Order Process

The following steps outline the process for placing an online order with Charing Cross Flowers:

• Product Selection: Browse our selection of flower arrangements and gifts. Select your preferred items and add them to your shopping basket.
• Delivery Details: Enter the recipient’s delivery address, ensuring all details are accurate. We deliver throughout Charing Cross and nearby areas. Incorrect addresses may result in delivery delays or undelivered items.
• Personalisation: You may specify a delivery date and include any relevant special instructions or personal messages during checkout.
• Order Review: Double-check your order details, including chosen products, delivery information, date, and any messages.
• Payment: Complete the secure checkout process using one of our accepted payment methods (details below).
• Confirmation: Once your order is submitted and payment is received, a confirmation screen will appear, and an order reference will be provided. Retain this for future communication.

Our flower arrangements are subject to availability. In the rare event that a particular flower or product is unavailable, we reserve the right to substitute with a similar product of equal or greater value, maintaining the overall appearance and quality of your arrangement, where possible. We will make reasonable efforts to contact you regarding substantial changes to your selected order.

Payments

Charing Cross Flowers accepts secure online payments via major UK debit and credit cards. Prices listed are in GBP (£) and include VAT where applicable. Payment is required in full at the time of ordering. Orders will not be processed until payment has been successfully received and verified by our payment provider.

If we are unable to collect your payment due to a failure of the payment method or a transaction being declined, your order will not be fulfilled. You are responsible for ensuring all payment details are accurate. Your financial data is handled securely according to regulatory standards applicable in the UK.

Delivery Policy

We deliver flower arrangements and products to addresses within Charing Cross and the immediate surrounding areas. Deliveries are generally made on your chosen date, subject to unexpected events such as extreme weather conditions or major traffic disruptions. We strive to accommodate specific delivery times but cannot guarantee time-specific deliveries, especially during peak periods.

It is your responsibility to ensure that someone is available at the delivery address to accept the order at the estimated time. If delivery is unsuccessful, we may try to leave the flowers in a safe place or with a neighbour, provided suitable instructions have been given. Otherwise, we will attempt to contact you to arrange alternative actions, which may result in extra charges.

Cancellations and Amendments

You may request to cancel or amend your order by contacting us within a reasonable timeframe before the scheduled delivery date. Please note the following cancellation and amendment policy for our flower delivery service in Charing Cross:

• Next-Day or Same-Day Orders: Orders scheduled for next-day or same-day delivery cannot generally be cancelled or amended once they have been processed due to the perishable nature of flowers and the speed of our preparation service.
• Advance Orders: If your order is for a future date (more than 24 hours ahead), cancellation or amendment requests will be considered if received no later than 10:00 am on the day prior to delivery. Please get in touch as soon as possible, quoting your order reference.
• Refunds: If a cancellation request is accepted in line with these terms, a full refund will be issued to the original payment method. Where orders have been prepared, dispatched, or delivered, no refund is available unless the product is found to be faulty or not as described.

For amendments, we will do our best to accommodate changes to details such as delivery address, card message, or bouquet selection, subject to timing and stock availability. Late changes may not be possible if the order is already in progress.

Returns and Quality Guarantee

We take pride in delivering fresh, high-quality flowers to our customers in Charing Cross. If you are dissatisfied with your order for reasons relating to quality or the condition of the flowers on arrival, please contact us within 24 hours of delivery. Please provide images of the flowers and your order reference to assist with any investigation. If a product is assessed to be faulty or not as described, we will offer a replacement or refund as appropriate.

Due to the perishable nature of flowers, returns are not generally accepted unless the product is faulty, damaged, or not as specified in your order. Your statutory rights are not affected.

Customer Obligations

By placing an order with Charing Cross Flowers, you confirm that:

• All information provided during the ordering process is accurate, complete, and current.
• You are over 18 years of age and legally capable of entering into binding contracts.
• You have the authority to use the payment method provided at checkout.
• You accept responsibility for the recipient being able to accept delivery at the address given.

Our Liability

While we strive to provide exceptional service and deliver your flowers as scheduled, we shall not be responsible for any loss or damage (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) that is not foreseeable by you and us at the time the contract is formed, unless caused by our negligence or wilful misconduct. Our total liability for any claim arising from your use of the online flower delivery service shall, in any event, be limited to the value of your order.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited by law under UK consumer protection legislation.

Events Outside Our Control

We are not liable or responsible for any failure or delay in performing our obligations under these terms that arise from events beyond our reasonable control, including but not limited to natural disasters, strikes, accidents, pandemics, or disruptions to local transport or supply chains in the Charing Cross area.

Intellectual Property

All content on our website, including images, text, and creative materials, are the property of Charing Cross Flowers or their respective owners, and must not be copied, reproduced, or used without our express prior consent.

Personal Data and Privacy

Any personal information provided to us during the ordering and delivery process will be handled in accordance with our Privacy Policy and in compliance with UK data protection laws. We take the security and confidentiality of your data seriously and will only use it to fulfil your order or as otherwise permitted by law.

Changes to These Terms

We reserve the right to update or revise these Terms & Conditions at any time. Any changes will be effective immediately upon posting to our website. Please review these terms regularly to ensure you are aware of any changes. Your continued use of our service following the posting of changes constitutes your acceptance of those changes.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved exclusively by the courts of England and Wales.

Applicable Regions

These Terms & Conditions apply to all online orders for flower delivery placed by customers in Charing Cross and all surrounding areas serviced by our company. By using our online shop, you confirm that you reside in or are placing an order for delivery within these areas.

Contact & Customer Service

Should you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Charing Cross, please refer to the Customer Service section of our website for ways to get in touch. We are committed to responding promptly and resolving any issues in accordance with our commitment to our customers.