At Charing Cross Flowers, we pride ourselves on being a trusted local florist serving both households and businesses in the Charing Cross area. We are committed to providing our community with the freshest, most beautiful flowers. Our Fresh Flowers Guarantee ensures that every bouquet leaves our shop in optimal condition and arrives as vibrant and fragrant as possible.
We take every precaution to ensure your flowers arrive looking stunning. However, on rare occasions, blooms may be damaged during delivery. If your order arrives with any signs of damage—whether blooms are crushed, wilted, or stems are broken—please contact us within 24 hours of delivery. It helps if you can provide a photo of the damaged flowers to assist us in assessing the issue swiftly. We are here to ensure your experience is always positive and will prioritise resolving any problems that arise.
Charing Cross Flowers stands behind a clear and simple freshness window: we guarantee that our flowers will look beautiful and remain fresh for at least 5 days from the day of delivery, provided they are cared for as advised (placing in fresh water, away from heat sources, and trimming stems if necessary). Should you find that your flowers wilt or fail to meet your expectations within this time, please let us know immediately. We want all our customers to enjoy the very best blooms Charing Cross has to offer.
Your satisfaction matters deeply to us. In the event your flowers arrive damaged or do not meet our freshness standards within the five-day window, we are pleased to offer a choice of a full refund or a free replacement bouquet. To qualify, we kindly ask you report the issue within 24 hours of delivery along with a clear description (and a photo, if possible) of the problem.
Refunds are processed according to your original payment method and may take a few working days to appear. If you prefer, we can arrange for a replacement bouquet to be sent out at the earliest available delivery slot—rest assured, your recipient will receive beautiful fresh flowers as intended.
Charing Cross Flowers is dedicated to providing excellent service with every order. If for any reason you are dissatisfied—whether with the flowers, the delivery, or any aspect of your experience—we encourage you to get in touch promptly. All complaints are taken seriously, logged, and investigated by our management team. Our goal is to resolve any concerns quickly and fairly, always striving to exceed the expectations of our local customers.
To raise a complaint, provide us with your order details and the nature of your concern. Our friendly team will be in touch as soon as possible to reach a satisfactory resolution, be that a refund, replacement, or another solution that ensures your happiness with our service.
We know how important it is to send and receive fresh, beautiful flowers, whether it’s for a birthday, celebration, or simply brightening someone’s day. With years of experience serving Charing Cross households and businesses, our promise is to always provide reliable, high-quality floral arrangements and exceptional customer care. Thank you for choosing Charing Cross Flowers as your preferred local florist.
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